The mouse is not detected. Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router and receiver use the same frequency or a battery low problem will cause the receiver frequency to be affected. S so that means no driver is required always check that package contents. If it is not working after changing the battery, try to turn the mouse switch off and on again. If you add this item to your wish list we will let you know when it becomes available. Check if your laptop recognizes the mouse or not in the Device Manager. Is the information for this product incomplete, wrong or inappropriate?

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Genius ioCentre Software Download

My laptop cannot detect the product and the cursor is not moving in Windows 7, why? If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver.

We judge that the witch is broken, please contact customer support for assistance. Email address subscribed successfully. Send us a new image.

How do I solve this? I bought geniks Genius product seven days ago. If the problem is still the same, contact our customer support for assistance.


My mouse has a left button problem – when I click once, sometimes it clicks twice. You can also try it on a different laptop or another USB port to exclude the battery low problem.

Genius Ergo T355 Laser – mouse – USB

Laser Ports USB 2. But if your mouse is a wire mouse, the mouse is broken.

We have some problems with your product. S so that means no driver is required always check that package contents. Change the place where you use the mouse, test whether the frequency geenius affected by another device or not.

All touch control To enhance browsing convenience, Ergo T Laser has eight way scrolling for instant viewing in any direction. If you have any other questions, contact customer support for assistance.

The mouse cursor sometimes lags or stops for a few seconds, if I mluse it away from my WiFi it becomes normal.

Only if the model has a special function mousf Macro key setting is when you need to install the driver. Description Drgo Customer Reviews Genius adds an ergonomic touch scroll laser device — Ergo T Laser – to its unique touch mice feature the revolutionary movement-sensor scrolling technology, which is the next generation for you to experience in a comfortable and effortless way. Mouse will stop working when moving or the cursor jumps randomly for no reason.


Genius Ergo T355 Laser

If yes, there is no need to install a driver. It is brand new, I bought it from Amazon, how do I get a replacement? A activation email has been sent to you. Contact your sales representatives now for more information.

Review This Product No reviews yet – be the first to create one! Can you send me the driver?

Try to change the battery first. Tried to change batteries, even downloaded drivers from your website, but nothing changes.

Genius Product Support – Ergo Laser

The mouse is 2. One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable. We appreciate your feedback for your Genius product user experience. Feedback We appreciate your feedback for your Genius product user experience Support geniusnet.

How do I solve this problem? Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance. Let us know about it.